Richard Carter is a professional consultant with diverse experience as a manager, executive, facilitator/trainer and academic.  Richard’s demonstrated capabilities include:

• High level communication (written and verbal) skills
• Strong relationship management, influencing and negotiation skills
• Sound business acumen and commercial judgement
• Proven ability to develop business unit and corporate strategy
• Ability to deal with high level of complexity and ambiguity

Richard is committed to improving organisational performance through people and communication.  He has outstanding interpersonal skills as well as high level abstract and critical thinking aptitudes.

Manager/Executive:  Richard’s experience includes senior management responsibilities with Didasko Ltd (Group Business Development Manager and General Manager NSW); Vox Retail Group (Head of Organisation Development & General Manager Marketing); and H.J. Heinz Australia (General Manager Operations Restaurant Division).

Consultant: After completing his MBA, Richard worked for Price Waterhouse Urwick where he led the Melbourne Hospitality and Tourism and Strategic Advisory Services groups before starting his own practice.  Consultancy projects included: strategic reviews, workshops and marketing plans; concept development and implementation; market research; and customer satisfaction measurement.  Clients include:  Coles Myer Ltd; Starbucks Coffee; AMP; Accor Hotels and Fosters.

Facilitator/Trainer:  Richard specialises in conducting “Open Space” sessions to help organisations build communication and trust with stakeholders. Richard has also undertaken executive mentoring; team facilitation; and service delivery process improvement.  Clients include:  Woolworths, Lend Lease and Tattersall’s.

Academic:  Richard taught both undergraduate and postgraduate students the subjects of Service Marketing and Managing People at the School of Marketing, UNSW for 8 years and had 5 articles published in international journals.

Academic Qualifications

Enrolled in PhD Program (Management)
Macquarie Graduate School of Management
Macquarie University, New South Wales AUSTRALIA
*APA Scholarship Holder

Master of Business Administration
Graduate School of Management
University of Melbourne, Victoria, AUSTRALIA
*Awarded CRA Prize (Business Strategy)

Bachelor of Commerce (Honours)
School of Hotel & Food Administration
University of Guelph, Guelph
Ontario, CANADA